Notes on technology, AI, software and business drawn from the work, open questions and connections worth keeping.
In 2008, with TripShake, interpreting a question was human work. Today we hand that part to LLMs. If understanding becomes ambient, the scarce resource is the authority to set the direction, and the responsibility for that choice.
Every management software embeds a model of how a business should work. Whoever adopts it receives that model along with the product, often without realising it. Today the constraint has shifted: it is no longer the availability of tools, but the clarity with which you can describe your own work.
The limits of traditional RFM segmentation and an interpretive framework that treats the customer as a dynamic system, not a static object to be classified.
Between the decision to adopt a technology and the moment someone actually uses it, there's a gap. I called it Meanwhile.
